Model-Driven Service Level Management
نویسندگان
چکیده
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification.
منابع مشابه
A Generic Service Model for QoS Management Service Management in Next Generation Network
We introduce a generic service model aiming at ensuring Quality of Service management. This modelling approach has been proposed by the Next Generation Network and Service Management project. A fairly high integration level of the tools has been reached using object-oriented paradigm and Model Driven Interoperability approach. We provide an example of Quality of Service management through a Ser...
متن کاملModeling and Management of Service Level Agreements for Digital Video Broadcasting(DVB) Services
This paper describes a metamodeling strategy of Service Level Agreements for Digital Video Broadcasting services based on Service Level Agreement Language(SLAng). The purpose of the paper is to provide a detailed analysis of SLAs in this domain and provide a motivation for modeling and automating their management. We also discuss why precise and machine readable SLAs can improve the levels of a...
متن کاملModel-Driven Self-management of Legacy Applications
Increasing complexity of todays applications and services leads to the emerging trend of self-managing systems. Legacy applications often offer interfaces for manual management and very rarely do provide self-management features. Therefore it is very important to reuse existing management interfaces for achieving self-manageability. This paper presents our model-driven self-management approach ...
متن کاملModel-driven Development of Self-managing Software Systems
The promise of self-management is to increase the dependability of complex software systems and its quality-of-service. However, self-management is a very complex task if implemented manually at code level. It introduces high risks to the system’s maintainability and dependability. Model-driven development of self-management at the architectural level is a promising alternative to manual low-le...
متن کاملITIL-based IT service management maturity model design in health-based organizations (Case Study: City of Tehran)
Today, Information Technology services are considered as valuable resources in all areas. For making Information Technology Management Processes purposeful and efficient in different organizations &ndash as a competitive and strategic advantage (especially in organizations responsible for health care services) &ndash it is necessary to recognize the level of maturity of the organization and rev...
متن کاملSemantic Self-Management and Mediation for Home Service Platforms
Service-oriented computing has long outgrown the enterprise. Today, personal living environments feature an increasing number of convenience-, healthand securityrelated applications provided by distributed interacting devices and services (often called smart homes), which do not only support users but require management tasks such as application installation, configuration and continuous mainte...
متن کامل